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4. Troubleshooting

4.2 Not Enough Gas in the System

Tokenizer.Estate operates on the EVM-based networks, where certain blockchain interactions require a small amount of native coin to pay gas fees.

Within the admin panel, only two actions consume gas from the system's on-chain wallet:

  • Deploying a smart contract for a real estate unit
  • Sending tokens to users' wallets manually through the Unit page

These actions are performed using the platform’s backend-controlled wallet (a master wallet).

If this wallet does not contain enough MATIC, blockchain transactions will fail, and actions in the admin panel will not complete as expected.

What you might see:

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THIS SECTION IS BEING UPDATED

What to do:

  1. Identify the Wallet Used
    If the problem happens during claiming tokens, it is the claim wallet. In other cases, it is a master wallet.
  2. Check Wallet Balance
    Go to https://polygonscan.com and paste the wallet address to see its current MATIC balance.
  3. Top Up the Wallet
    Transfer a small amount of MATIC to that wallet. We recommend keeping at least 1 MATIC on the wallet to ensure smooth operations.
  4. Retry the Failed Action
    Once the balance is restored, retry the smart contract deployment or token distribution via the admin panel.
This does not affect user wallets. End users purchasing tokens via the frontend only need MATIC if they perform operations from their non-custodial wallets. The system gas issue only affects admin triggered blockchain actions.