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4. Troubleshooting

4.3 Stuck Transaction or Failed Status

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This article needs to be updated

In rare cases, a transaction initiated from the admin panel (e.g., smart contract deployment or token distribution) may remain stuck (pending for an unusually long time) or end with a failed status.

Common causes:

  • Not enough gas in the system wallet: Refer to this article.
  • Temporary network congestion: High traffic on the Ethereum-compatible blockchain can delay transaction confirmation.
  • Incorrect nonce or gas settings: If multiple transactions are sent quickly, nonce mismatch or low gas settings may cause failures.
  • Smart contract logic error: If the transaction violates any business rule coded into the smart contract, it may be reverted.

What to do:

  1. Check Wallet Balance
    Ensure that the wallet initiating the transaction has enough MATIC to pay for gas. You can use any public blockchain explorer like Polygonscan to verify.
  2. Verify Transaction on Explorer
    Use the transaction hash to check its status on a block explorer. Look for signs like “Dropped”, “Reverted”, or “Out of gas”.
  3. Wait or Retry
    If the network is congested, the transaction may eventually succeed. If not, you may retry after increasing the gas limit.
  4. Contact Developer Support
    Contact hello@tokenizer.estate to review the smart contract logs and trace the failure reason.
The platform does not automatically retry failed transactions.
You can safely re-initiate the same action from the admin panel after resolving the issue.